• Hygiene standards and precautions

    Your health is our top priority

    Dear guests,

    we're delighted to welcome you at Hotel Excelsior.
    Please note the special security regulations and possible entry/quarantine regulations for your planned trip.

    The health of our guests and employees has always been a top priority for us. In the times of the pandemic, we pay even more attention to a safe and hygienic environment. We are aware of the enormous responsibility towards our guests, employees, and partners.

    Stay healthy!

    The Excelsior Team

Hygiene standards and precautions

Together with our partners, neighbors and service providers we have taken all necessary measures to prevent the virus from spreading. Our protection concept was created under consideration of employees and guests and taking into account the applicable legal situation and the occupational medical protection and precautionary regulations.

All cleaning procedures have been intensified and all employees have been trained in the strict hygiene guidelines. The type of cleaning and disinfection, the cleaning intervals, and the detergents were checked again and optimized according to the situation.

content:

  1. Important information – before your arrival

  2. Cancellations – our flex offers

  3. Breakfast at the hotel

  4. How are the general areas in the hotel and restaurant cleaned?

  5. How is my room cleaned?

  6. What should I pay attention to when visiting the restaurant?

  7. How should I behave in the hotel?

  8. What are the hygiene standards regarding events?

  9. What we do to protect our staff

1. Important information – before your arrival

GOOD TO KNOW

To make your journey as easy as possible, we have compiled the current requirements for your stay with us. (Status: 04.04.2022)

If you have any of the following symptoms, we kindly ask you to refrain from traveling for the protection of our guests and staff:

  • Acute, non-specific general symptoms
  • Fever
  • Loss of smell and taste
  • Respiratory symptoms of any severity

If you have had contact with a person with confirmed COVID-19 disease in the last 10 days, please postpone your stay and visit us at a later time.

When entering Germany, mandatory testing or a obligation to provide proof of testing, vaccination or recovery is necessary. Please check the current entry and quarantine regulations via the official federal government website before your arrival. More here.

If you have been in a high incidence or virus variant area before your arrival, special entry and quarantine regulations apply. Please inform yourself before arrival on the Robert Koch Institute website. More here.

The 2G and 3G rules have been revoked. Therefore, there are no entrance restrictions or an obligation to wear a face mask in indoor spaces anymore. However, we would still like to urge our guests to wear a face mask in the public spaces of the hotel.

2. CANCELLATIONS – our FLEX OFFERS

Book risk-free with maximum flexibility

We know how important it is to stay flexible at the moment. That is why we offer our flexible rates to provide you with the greatest security when booking.

Choose our flexible daily rate and cancel free of charge until 6 pm one day before arrival.

With our special, you can cancel free of charge up to 3 days before arrival and receive up to 25% on your booking.

BOOK HERE

Different cancellation policies apply during trade fairs.

2. Breakfast at the hotel

our breakfast buffet

Symbol eines Tellers im Rahmen der Hygienemaßnahmen im Hotel München Innenstadt

Of course, we don’t want our guests to have to start the day hungry. We are offering our full breakfast buffet. For € 25 per person you can enjoy breakfast specialities such as fresh croissants, cold cuts, crispy rolls and much more.

3. How are the general areas in the hotel and restaurant cleaned?

Hygiene measures in the hotel and restaurant

Symbol einer Veranstaltungsfeier im Zuge der Hygienemaßnahmen des Hotel München Innenstadt

Sufficient washing facilities, liquid soap, disposable towels and hand disinfectant are provided to guests and employees.

Symbol einer Desinfektionsflasche im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

All surfaces, e.g. door handles, elevator buttons, and bar stools are disinfected several times a day.

All floors and steps are vacuumed daily and wiped with disinfectant cleaner.

Guest toilets are cleaned regularly. Liquid soap, disposable towels and hand disinfectant are available.

Symbol von Laufrichtungen im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

The use of objects that are used by several guests is reduced to a minimum throughout the company or designed so that cleaning or replacement takes place after each use.

Symbol eines Kleiderbügels im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

The employees always wear freshly cleaned clothes.

Cooking uniforms are washed industrially.

When washing dishes, attention is paid to the specified water temperature of at least 60° Celsius.

Symbol einer Küche im Rahmen der Hygienemaßnahmen im Hotel München Innenstadt

The kitchens are cleaned according to a strict hygiene plan, which was specially created by hygiene experts.

The hotel has a special virus-containing ventilation concept:

  • Public areas are constantly ventilated (every 5-10 minutes).
  • Ventilation systems are cleaned properly and the filters are replaced regularly.

4. How is my room cleaned?

IN ORDER TO MAKE YOU FEEL EVEN SAFER DURING YOUR STAY WITH US, WE HAVE INTENSIFIED OUR CLEANING CONCEPT EVEN FURTHER FOR YOU SINCE THE BEGINNING OF THE PANDEMIC

Symbol eines Mund-Nasenschutzes im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

Every housekeeping employee wears a face mask that is changed regularly.

Every housekeeping employee wears fresh gloves per room.

Symbol eines Kleiderbügels im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

The employees always wear freshly cleaned clothes.

Symbol einer Sprayflasche und eines Abziehers im Rahmen der Hygienemaßnahmen im Hotel München Innenstadt

The cleaning utensils are changed after each room.

Bed linen and towels are washed with special disinfectant detergent.

Symbol eines Haartrockengerätes im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

All surfaces such as remote controls, light switches, door handles, hair dryers, and hangers are disinfected.

Water and toothbrush glasses are cleaned at the specified temperature in the dishwasher.

Gezeichnete Zimmertüre im Rahmen der Hygienemaßnahmen im Hotel München Innenstadt

The room is cleaned with the window open to create ideal air circulation.

5. What should I pay attention to when visiting the restaurant?

Special measures and recommendations

Symbol eines Mund-Nasenschutzes im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

No entrance restrictions or the obligation to wear a face mask apply to a restaurant visit in Bavaria. However, we would still like to urge our guests to wear a face mask.

Symbol eines Herzens im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

If you experience symptoms of acute respiratory illness of any severity or fever, we are not able to accommodate you.

Symbol einer Speisekarte im Zuge der Hygienemaßnahmen des Hotel München Innenstadt

Commodities (e.g. menu, cruet, trays) are limited to the most necessary ones. The rest is designed in such a way that cleaning or replacement takes place after each use.

The tables are disinfected after every guest.

6. How should I behave in the hotel?

Recommended behavior for your stay with us

Symbol für Mindestabstand im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

We still recommend to comply with the 1.5 m distance rule between people in all rooms, in corridors, stairs and outdoors.

Symbol eines Mund-Nasenschutzes im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

Guests are asked to wear a face mask in the public spaces of the hotel.

Symbol eines Definfektionsspenders im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

We recommend washing your hands regularly. We provide disinfection and hand washing facilities with soap and running water.

7. What are the hygiene standards regarding events?

Conferences & Celebrations

Symbol eines Mund-Nasenschutzes im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

Wearing a face mask is recommended.

Symbol für Mindestabstand im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

The safety distance of 1.5 meters between participants should still be maintained. This applies to the event rooms as well as the entrances and exits.

Symbol eines Definfektionsspenders im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

Hand disinfection is available in the breakout and conference rooms.

Symbol eines Tellers im Rahmen der Hygienemaßnahmen im Hotel München Innenstadt

Conference lunches are offered as a 2- or 3-course menu or snack buffets.

Symbol einer Kaffeetasse im Rahmen der Hygienmaßnahmen im Hotel München Innenstadt

Coffee breaks: Meals are only offered in portions per person. Coffee breaks “To Go” (packed per person) are also possible.

Symbol einer Veranstaltungsfeier im Zuge der Hygienemaßnahmen des Hotel München Innenstadt

The conference rooms, coffee machines, door handles, tables and chairs as well as the complete conference technology are disinfected after each event.

8. What we do to protect our staff

PERSONAL HYGIENE

We offer our employees vaccinations through our company doctor. Thus, we can ensure that all our employees are protected as quickly as possible.

Symbol für Mindestabstand im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

Our employees are trained in the correct handling of face masks and hygiene regulations.

Symbol eines Mund-Nasenschutzes im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

The staff wear a face mask in rooms where guests are staying as well as outdoors, as long as the distance of 1.5 m cannot be maintained.

Symbol eines Herzens im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

Employees with acute relevant symptoms are not allowed to work.

The hotel checks that employees comply with the operational protection concept and takes appropriate measures in the event of violations.

Symbol eines Definfektionsspenders im Zuge der Hygienemaßnahmen im Hotel München Innenstadt

Hand disinfection is available throughout the hotel.

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