Hotel Excelsior by Geisel

FAQS

FAQs about booking

What booking options are there?

You can book the Hotel Excelsior online as well as by phone via +49 89 55137 8193.

Is there a best price guarantee?

We guarantee all direct bookers best price guarantee.We are happy to adjust the price for direct booking requests, should you find the same offer somewhere else cheaper.

Are group bookings possible?

For group inquiries, please contact us by phone via +49 89 55137 8191 or by e-mail via gruppenreservierung@excelsior-hotel.de.

How secure is my data when booking online?

You will find all our information on data protection here.

What are the conditions for changes and cancellations?

You can find all our information about our term and conditions here.

What are the conditions for cost coverage?

Unfortunately, we do not work with cost coverage.

Is it possible to get an invoice?

Of course, you can get an invoice when you check-out.

Are there vouchers available for purchase?

Vouchers can be bought directly at the hotel, by phone via +49 89 55137 8141, or through our onlineshop.

What payment options are available at the hotel and on the website?

In general, payments are possible by cash, debit card, all major credit cards, SaferPay link, by bank transfer and pro forma invoice.

Are there long-term rates?

For long term rates, please contact our reservations team via +49 89 55137 8193.

What are the opening hours of the reservations department?

The reservations team is available Monday to Thursday from 9.00 am to 5.00 pm and on Friday from 9.00 am to 4.00 pm. Outside of these hours, our reception team will be happy to assist you via +49 89 551370.

How many rooms can I book?

Our reservations team will be happy to assist you with room availability inquiries via +49 89 55137 8193.

FAQs about Arrival

Is there parking available?

You are welcome to park in the nearby underground garage for 15,00€ per 24 hours if you get your parking ticket validated at the reception.

How is the hotel connected to public transport?

The main station as well as metro and underground can be reached in a few minutes on foot.

Is there a transfer from the airport Munich to the hotel?

We would be happy to book a transfer for you: Conditions: Taxi from 105 € Viano from 110 € Limousine from 130 €

FAQs about Culinary

When is breakfast served?

Breakfast is served from Monday to Sunday from 7.00 am to 10.30 am.

How much is the breakfast for children?

Children up to 3 years have breakfast free of charge. Between 4 and 12 years the breakfast costs 12€ and from 13 years the regular breakfast price applies.

Is the breakfast included?

If the breakfast is not already included in the rate, it can of course be added for a price of 22,00€  if you book in advance or 25,00€ if you add it directly on site at the hotel. Both prices are per person and per day.

What kind of breakfast do you offer?

Our varied breakfastbuffet includes different egg dishes, as well as a selection of fruit, cereals, sweet bites and bread.

How long is the Vinothek open?

You can find the opening hours of the Vinothek here:

Can external guests dine at the hotel as well?

Of course, external guests can also dine at the Vinothek. We kindly ask you to make a reservation.

Are gluten- and lactose-free products available?

Upon request and subject to availability, we are happy to offer gluten and lactose-free products.

Is there a lunch or dinner menu?

In addition to the á la carte menu, the Vinothek also offers a lunch menu.

FAQs about Check-In & Check-Out

When can I check in?

Check-in is guaranteed from 3 pm.

Is it possible to check in early?

We are happy to offer an early check-in subject to availability.

What documents do I need at check-in?

Please have a credit card ready to guarantee the booking. International guests also need an identity card or passport.

Until what time do you have to check out?

Check-out is generally possible until 12 pm.

Is it possible to check-out late?

Late check-out is also available for an additional charge, subject to availability.

Is it possible to store the suitcases?

Of course, you are welcome to store your suitcases with us.

General FAQs

Is smoking allowed in the room?

Smoking is not allowed in our hotel.

Are pets allowed?

Your pet is welcome to stay in your room for additional 35,00 € per pet and per night.

Are there extra beds?

Depending on the room category, we offer extra beds for 80,00 € per night and bed.

I have lost something. Who do I need to contact?

Please contact our reception team via +49 89 551370.

Can I have letters or packages delivered to the hotel?

You are welcome to send letters and parcels under your name to Excelsior by Geisel, Schützenstraße 11, 80335 München.

When is the reception desk staffed?

The reception is staffed 24/7.

Where can I leave feedback?

We appreciate your review on all popular review portals.

FAQs about Equipment

Which room categories are there?

You can find all the information about our roomcategories here.

What features do the bathrooms have?

Depending on the category, the bathrooms are equipped with either a bathtub or shower, hairdryer, vanity mirror, lavatory, bathrobes and L’Occitane amenities.

Are the rooms accessible?

Please contact our reservation team via +49 89 55137 8193 to book rooms with special requirements.

Is there a minibar?

Each room is equipped with a minibar.

Can I order drinks and snacks?

You are welcome to order food and drinks from our Room Service menu.

Is there free Wi-Fi?

Of course, Wi-Fi is available free of charge.

Are there beds for people with an allergy?

We are happy to offer you allergy beds upon request and subject to availability.

Do all rooms have air conditioning?

Generally, our Alpine, Deluxe and Premium rooms and suites are equipped with air conditioning.

Is there a safe in the room?

Most of our rooms are equipped with a safe, alternatively there are free lockers available at the reception.

Is there a telephone in the room?

Yes, all of our rooms are equipped with a telephone.

Is there a refrigerator in the room?

In all our rooms you will find a minibar.

Are there meeting and event rooms?

The Hotel Excelsior has four meeting and event rooms as well as the Salon Hubertus and the Vinothek, which can also be used for events.

Is there a sauna or gym in the hotel?

Unfortunately, we do not have a fitness or wellness area, but we will be happy to help you find a suitable wellness or fitness offer for you.

FAQs about Services

Are there half-board options?

On request and subject to availability, we also offer half-board.

Does the hotel have a concierge service?

Yes, the hotel offers a concierge service.

Is it possible to have breakfast in the room?

Of course, in addition to the breakfast buffet in our Salon Hubertus, it is also possible to have breakfast in your room.

Is there a laundry and ironing service?

Laundry and ironing service is available on weekdays. To get your laundry back the same day, please hand it in at the reception or at the housekeeping by 9:00 am.

FAQs about Munich

Is it possible to book sightseeing tours at the reception?

Our concierge will be happy to help you book a sightseeing tour.

How far away is Marienplatz?

Marienplatz is one kilometer away and can be reached on foot within ten minutes.

What restaurants are located nearby?

In addition to our in-house restaurant the Vinothek by Geisel, our concierge will assist you with a restaurant recommendation.

Where can you change money nearby?

There are two exchange offices right next to us at the main station.

Which ATMs are nearby?

Directly at the main station you will find several ATMs of common.

Which supermarkets are nearby?

Both a REWE and an Edeka are within walking distance.

How do I get from the main station to the hotel?

The Hotel Excelsior can be reached from the main station via exit B.

What cultural offerings are there at the main station?

Many museums and theaters are within walking distance from the main station. For more detailed information please ask our concierge directly or call +49 89 55137 7120.